Last updated: September 16, 2026
Scentsplitlink offers 30-day hassle-free returns. You have 30 calendar days from the delivery date to request a return.
To start a return, email info@scentsplitlink.com or use the contact form at the bottom of the Contact Us page. Include your order number, the item you want to return, and the reason for the return. After we approve the return, we will email you a prepaid return shipping label and return instructions. Returns are sent by mail to:
Scentsplitlink
2619 Elkmont Dr
Clarksville, TN 37040
United States
Returns are free within the 48 contiguous United States. Scentsplitlink does not charge a restocking fee, a return processing fee, or a reset fee.
Return conditions
For a change-of-mind return, the item must be unused, unopened, and returned in its original packaging. Opened or used fragrance products cannot be returned for change-of-mind reasons because fragrance products are personal care items and cannot be resold once opened.
For a defective, damaged, or incorrect item, contact us within 30 calendar days of delivery. We will ask for your order number, a description of the issue, and photos of the item and packaging. After review, we will provide a prepaid return label, a replacement, or a refund. Scentsplitlink covers the return shipping cost in these cases.
Remorse and defective returns
| Scenario | Responsibility | Return method | Return shipping | Refund timing |
|---|---|---|---|---|
| Remorse: you changed your mind | You request the return within 30 calendar days. Item must be unused, unopened, and in original packaging. | Mail return using the prepaid label we provide after approval. | Free | We process the refund within 1–2 business days after we receive the return. Your bank or payment provider posts the refund to your original payment method within 7–10 business days. |
| Defective: item arrived damaged, defective, or incorrect | Contact us within 30 calendar days. Provide order number, description, and photos. | Mail return using the prepaid label we provide after approval. | Free. Scentsplitlink covers return shipping. | We process the refund within 1–2 business days after we receive the return. Your bank or payment provider posts the refund to your original payment method within 7–10 business days. Replacement is available when stock allows. |
Refunds return to the original payment method. We cannot issue a refund to a different card, bank account, or PayPal account. If your original payment method is no longer available, contact us before sending the return.
Order cancellations are accepted before the order ships. Once an order has shipped, the return process above applies.