Last updated: September 16, 2026

Scentsplitlink respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. The data controller is Scentsplitlink, 2619 Elkmont Dr, Clarksville, TN 37040, United States.

Information we collect

We collect the following information when you place an order, create an account, contact us, or use our website:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details, including products purchased and order value
  • Payment confirmation information. We do not store full payment card numbers.
  • Messages you send to us, including contact form entries and emails
  • IP address, browser type, device type, and pages visited on our website
  • Cookie and similar technology data needed for cart, checkout, security, and basic site analytics

How we use information

We use your information to:

  • Process and fulfill your order
  • Ship your order and provide tracking information
  • Handle returns, refunds, and replacements
  • Respond to customer service requests
  • Prevent fraud and secure our website
  • Maintain business records required by law
  • Measure aggregate website traffic and page performance
  • Send order updates and, if you subscribe, marketing emails

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

How we share information

We share information only when needed to run our business:

  • Payment processors to complete your payment
  • Shipping carriers to deliver your order
  • IT, hosting, and analytics providers that support our website
  • Professional advisers, such as accountants or lawyers, when needed
  • Government authorities or other parties when required by law

These service providers receive only the information needed to perform their services.

Cookies

We use essential cookies and similar technologies for cart, checkout, and security. We use analytics cookies to understand aggregate site usage and page performance. You can block or delete cookies in your browser settings. If you block essential cookies, cart and checkout features will not work.

Your rights

If you are in the European Economic Area, the United Kingdom, or California, you have specific rights under GDPR or CCPA/CPRA. These rights include:

  • The right to know what personal information we collect and how we use it
  • The right to access your personal information
  • The right to correct inaccurate personal information
  • The right to delete your personal information
  • The right to restrict or object to certain processing
  • The right to data portability
  • The right to withdraw consent
  • The right not to be discriminated against for exercising your privacy rights

To exercise these rights, email info@scentsplitlink.com. We will verify your request and respond within the time required by law.

Data retention

We keep order records for as long as needed to fulfill orders, handle returns, and meet legal, accounting, and reporting requirements. We delete or anonymize information that is no longer needed.

Security

We use HTTPS and access controls to protect personal information. No online system is completely secure. If you believe your account or information has been compromised, contact us immediately.

Children

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us and we will delete it.

Contact

For privacy questions, email info@scentsplitlink.com or write to:

Scentsplitlink
2619 Elkmont Dr
Clarksville, TN 37040
United States